HELP & SUPPORT
Support
Need help using the worldsteel LMS? Browse the frequently asked questions and video tutorials below.
If you still need assistance, open a support ticket and our team will get back to you within 2–3 working days.
FREQUENTLY ASKED QUESTIONS
Common questions
How do I access the worldsteel LMS?
Log in using your existing account details. If you do not have access or are unsure which account to use, contact your organisation’s LMS administrator or open a support ticket.
I forgot my password. How can I reset it?
Select the password recovery option on the login screen and follow the instructions sent to your registered email address. You can also follow the tutorial below.
How do I enrol in a course?
Visit the course catalogue, select the course you would like to take and use the enrolment button on the course page. Some courses may only be available to specific groups of learners.
Why can’t I see one of my courses?
Make sure you are logged in with the correct account and check your profile for your enrolled courses. If a course you should have access to is missing, open a support ticket and include the course title.
How do I obtain my certificate?
Certificates become available once you have completed all required course activities and passed any required assessment. You can download your certificate from the completed course or your profile.
What should I do if my progress is not recorded?
Refresh the course page and confirm that each required lesson, topic or assessment has been completed. If your progress is still incorrect, open a support ticket and include the course title, activity and a screenshot if possible.
GETTING STARTED
Account and profile
How to log in
How to recover my password
How to set up my profile
LEARNING
Courses and certificates
How to enrol in a new course
How to continue a course
How to take an exam
How to get my certificate
Still need help?
Can’t find the answer above? Open a support ticket and our team will get back to you within 2–3 working days.